Welcome to Maroondoor, proudly operated by Icommerce Connect Private Limited , your go-to source for premium men’s and women’s accessories. Our goal is to make your shopping experience not just satisfactory, but genuinely rewarding. This Returns & Refund Policy outlines the terms and process for returns, and refunds for products purchased through our platform.
For clarity: “you,” “customer,” or “buyer” refers to the individual placing an order, and “we,” “us,” or “our” refers to Maroondoor and the team behind it. By completing a purchase, you acknowledge and agree to the terms detailed in this policy. We recommend reviewing this information thoroughly before completing your transaction.
Policy Confirmation
By placing an order through our website, you confirm your agreement with the terms and conditions stated in this Returns & Refund Policy.
Return & Refund Conditions
Returns or refunds will be processed only when the stated conditions are met.
Packaging : Items must be returned in their original, unopened packaging.
Tags & Labels : All identifying tags and product labels must remain affixed and undamaged.
Condition : The product should be unused, unaltered, and free from any damage.
Processing Time : Once your returned item has been inspected and approved, the refund will be initiated within 5–7 business days.
How to Initiate a Return
To request a return, please contact our support team with the following details:
The item must meet the required return conditions to be eligible for a refund. The refund will be credited to the same payment method used at the time of purchase, once confirmed.
Partial Refunds
Partial refunds may be considered if the returned item shows minor imperfections, limited wear, or has missing components. Such cases will be reviewed individually and assessed based on our return criteria.
Items Not Eligible for Return or Refund
Certain items are not eligible for return or refund under any circumstances. These include:
Personal Use Products :
Items such as undergarments, earrings, grooming accessories, or other products that come in direct contact with the skin, once opened or used, cannot be returned due to hygiene and safety considerations.
Packaging Compliance :
Items not returned in their original packaging or missing product tags will be ineligible.
Damaged or Worn Items :
Any item that shows signs of use, wear, alteration, or physical damage will not be accepted.
Contact Us
We know that online shopping may require additional guidance at times. Our team is here to help. For any return- or refund-related queries, please reach out to us at icommerceconnectpvtltd4@gmail.com /icommerceconnectauthorize075@gmail.com. We’re happy to guide you through the process and offer support whenever needed.
Thank you for shopping with Maroondoor. We’re grateful to have you here and are committed to delivering a reliable, enjoyable experience.
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